Cloud Phone System
You might have heard terms like "Hosted PBX", "Cloud PBX" or "Virtual PBX" when shopping around for the right phone system solution for your business. There's really not much difference. To put it simply, LiveNet's hosted PBX phone system solution allows you to have all the features the big guys have without worrying about an actual PBX box at your business location. Instead, we host your phone service on our servers using your Internet connection and we provide you the desk phones. Imagine having the advantage of taking your office phone service with you while traveling or at a home office. With the LiveNet Cloud Phone System, you can connect employees from multiple locations, virtual & mobile workers, all while appearing to be in the main office with the same extensions. Pair that with an affordable monthly price and without all the headaches of owning, installing and managing complicated hardware and software.
No matter the size or location, LiveNet can simplify the way you manage your business phone solution.
Top 6 reasons customers choose hosted PBX service from Livenet:
Hosted PBX Features
Auto-attendant
An auto-attendant is a prerecorded "menu" system that can be used to direct callers to different departments or employees within your company.
Business Hour Rules
Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.
Call Block
Easily block your caller ID information from being displayed to the party you are calling. This feature is helpful when you wish to temporarily mask caller ID for privacy reasons.
Caller ID
This feature lets you see the name and number of the person calling you before you answer. You can also use this feature to display your company's name and phone number when you call out.
Call Forwarding
Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.
Call Labels
This feature allows staff to see in advance which department or product a caller chooses, and then answer with an appropriate greeting such as "Hello, this is Sales, how can I help you?"
Call Monitoring
Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.
Call Park
With this feature, you can "park" a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.
Call Recording
Call Recording is possible using one of two methods. You can use a soft phone to quickly and selectively record calls you make or receive. For the second method, see the Optional Feature Call Recording, server-side.
Conference Calling
Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call. For a larger number of conference participants,
Employee Mobility
Employees can work from anywhere with Easy Office Phone's Hosted PBX - from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.
Find-Me / Follow-Me
Find-Me / Follow-Me lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another branch office the system will call all these telephones at the same time.
Free Calls Between Subscribers
With our Hosted PBX service you can always call other subscribers for free by simply dialing their number, no matter where that subscriber is located.
Hunt Groups
A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to "hunt" for someone to answer the call.
Keep Your Phone Numbers
Transfer your established numbers when you switch to our service. We can transfer numbers from most areas throughout North America, with no interruption in service. Please speak to your Easy Office Phone representative.
Live Call Transfers
A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.
Lower Hardware Costs
Traditional hardware PBX solutions are very expensive to purchase and install. With Hosted PBX, hardware costs are much lower. Many customers use our service via soft-phones or existing analog phones coupled to adapters.
Message Waiting Indicators
The message waiting indicator flashes on your phone when you have messages waiting for you. You will also hear a broken dial tone when using the telephone. You can check voicemail in a variety of ways.
Multiple Offices
Our Hosted PBX is completely virtual, allowing you to connect multiple offices together as if they were one. This means you can dial employees' extensions directly, even if they are not in the same office as you.
Multiple Phone Lines
Unlike traditional telephone systems, our plans allow you to add as many lines as you like, with no need to change your network infrastructure. Easily scale with our Hosted PBX service and pay only for the capacity you need.
Multiple Phone Numbers
Our Hosted PBX allows you to have as many phone numbers as you like. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.
No Busy Signals
Our Dedicated Lines plan provide you with unlimited calling capacity so that customers will never hear a busy signal. Rest assured your staff will be able to handle even an unexpectedly high volume of calls.
North American Long Distance
Easy Office Phone's plans include long distance in the USA & Canada with no per minute charges! See Terms and Conditions for details.
Online Call Records
Use our web interface to easily track the details of incoming and outgoing calls, such as: date and time, who called your company, which of your staff placed outgoing calls, duration of each call, and much more.
Operator Extensions
A single employee or group of employees can act as the operator for various departments or the entire company. Any time a customer needs help or wants to speak to someone immediately they can press 0 to be connected with the operator.
Outlook Integration
Easy integration with Outlook using the Bria Add-on which allows you to directly call contacts from Microsoft Outlook. This click to dial feature saves time without the need to look up a contact and dial the call manually.
Paging & Intercom
The Paging/Intercom feature allows you to use the built in speaker of your Aastra Hosted PBX phone to "broadcast" your voice to other staff.
Soft Phones
A soft phone is a telephone that runs on your computer using a headset. It allows you to make and receive calls from any location, using your computer. Our service is compatible with popular soft phones such as X-Lite, Eyebeam, Bria, Zoiper, and Zoiper Biz.
Special On-Hold Music
From time to time, as a free (and fun) bonus to customers, Easy Office Phone enjoys offering seasonal or themed hold music channels. For example, we recently gave clients the option to play pleasant, instrumental versions of Christmas carols.
Unlimited Scalability
Traditional telephone systems only allow you to receive a limited number of calls based on how many physical telephone lines you have installed at the office. With our Hosted PBX service you can easily scale your number of lines to meet your needs.
Unlimited Internal Calls
Both our Dedicated and Shared Lines plans allow your staff to have an unlimited number of internal calls active at any time. Employees can reach each other even if they are in different physical locations without tying up any external lines.
Voicemail
Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.
Voicemail Notifications
A voicemail notification lets one or more employees immediately know when a new voicemail has been left for them. We offer "Message Waiting" indication and also more advanced forms of notification, such as Voicemail to E-mail (see below).
Voicemail to E-mail
Receive voicemail notification via e-mail, pager, smartphone and on your telephone (message waiting indicator). Voicemails can also be received as attachments in your e-mail box which you can listen to through your speakers.
Web Interface
Our Hosted PBX service includes a very powerful but user-friendly web interface that allows you to control virtually every aspect of your service online, at any time, from anywhere. Training and support materials are also available online.
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Business Internet
Get fast, predictable bandwidth with simplify network management and achieve the highest network reliablity security and support for high-bandwidth applications
Business Voice
Enjoy voice, video calling, chat, video-presence, conferencing, fax to email, email to fax and our mobile communicator app when you choose the LiveNet cloud PBX. Compare us with the rest and you will choose LiveNet everytime.
Managed Firewall
Get comprehensive, multi-layered security that safeguards your network and information assets against viruses, malware, and emerging cyber threats.
