Call Forwarding lets you forward your extension to a cell phone, regular telephone or another employee. When you leave the office, you can forward your extension and receive your calls anywhere.

This feature allows staff to see in advance which department or product a caller chooses, and then answer with an appropriate greeting such as "Hello, this is Sales, how can I help you?"

Listen to calls for quality assurance or training purposes and speak to your staff without the other party being able to hear you. Great for "whispering" to new staff when they're on live calls.

Monitor calls for quality assurance or training purposes. For instance, with this feature a new sales person could monitor calls from more experienced staff in order to build sales skills.

With this feature, you can "park" a call in a virtual location, and allow any other extension to pick up the call later. This is particularly useful when the call is for a staff member who is not immediately available.

Call Recording is possible using one of two methods. You can use a soft phone to quickly and selectively record calls you make or receive. For the second method, see the Optional Feature Call Recording, server-side.

Call screening asks callers to say their name before being connected to your extension or department. This feature can be useful for busy staff who want to only selectively answer calls.

You can set up a company-wide phone directory which lists the names and numbers of commonly called vendors, clients, or staff. To use this feature, select 'Administration' and then 'Phone Directory' from our web portal.

Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call.conference-calling"> Read More . For a larger number of conference participants, consider our Conference Bridge service.

While callers are waiting to be connected to a department or are waiting on hold for the next available representative they can hear music or promotional messages.

Route calls differently based on day and/or time. For example, you can easily send calls to different hunt groups such as an after-hours sales team and a regular hour sales team.

Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once. Call labels are commonly used with this feature.

When customers don't know the extension number of an employee, they can use the Dial-By-Name directory customers to enter the first or last name of an employee and be transferred to the correct person immediately.

Perfect for employees who wish to have customers reach them directly, without having to call the company's main phone number. When someone calls this number they will be connected immediately or get voicemail if the employee is unavailable.

Pick up a call that is ringing on any other phone at any time. If you see a call ringing on another phone or extension you can simply select that ringing line and pick up that call at any phone.

DND mode routes any calls to your extension to voicemail. This is a useful feature if you are busy meeting with a customer or co-worker and do not want to be interrupted.

Employee status indicators show you whether a particular person is on the phone or receiving a call. This feature will work regardless of where your staff are physically located.

Employees can work from anywhere with Easy Office Phone's Hosted PBX - from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.

Find-Me / Follow-Me lets you select multiple locations to dial when someone calls you. If you were to specify a cell phone, your office business phone and a telephone at another branch office the system will call all these telephones at the same time.

With our Hosted PBX service you can always call other subscribers for free by simply dialing their number, no matter where that subscriber is located.

You can make free calls to other employees simply by dialing their extension. It does not matter where that employee is located - you will not have to pay long distance charges or incur any type of cost.

A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to "hunt" for someone to answer the call.

Transfer your established numbers when you switch to our service. We can transfer numbers from most areas throughout North America, with no interruption in service. Please speak to your Easy Office Phone representative.

A live extension transfer allows you to transfer callers from one employee to another, or even to an outside phone number. For instance you can transfer a customer to a technical person at one of your suppliers.

Traditional hardware PBX solutions are very expensive to purchase and install. With Hosted PBX, hardware costs are much lower. Many customers use our service viasoft-phones"> Soft Phones or existing analog phones coupled to adapters.

A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to "hunt" for someone to answer the call.

The message waiting indicator flashes on your phone when you have messages waiting for you. You will also hear a broken dial tone when using the telephone. You can checkvoicemail"> voicemail in a variety of ways.

Our Hosted PBX is completely virtual, allowing you to connect multiple offices together as if they were one. This means you can dial employees' extensions directly, even if they are not in the same office as you.

Unlike traditional telephone systems, our plans allow you to add as many lines as you like, with no need to change your network infrastructure. Easily scale with our Hosted PBX service and pay only for the capacity you need.

Our Hosted PBX allows you to have as many phone numbers as you like. Offer customers in specific regions a local number so that they can reach you without calling long-distance. Each number can have a unique greeting and call flow.

Our Dedicated Lines plan provide you with unlimited calling capacity so that customers will never hear a busy signal. Rest assured your staff will be able to handle even an unexpectedly high volume of calls.

Easy Office Phone's plans include long distance in the USA & Canada with no per minute charges! See Terms and Conditions for details.

Use our web interface to easily track the details of incoming and outgoing calls, such as: date and time, who called your company, which of your staff placed outgoing calls, duration of each call, and much more.

A single employee or group of employees can act as the operator for various departments or the entire company. Any time a customer needs help or wants to speak to someone immediately they can press 0 to be connected with the operator.

Easy integration with Outlook using the Bria Add-on which allows you to directly call contacts from Microsoft Outlook. This click to dial feature saves time without the need to look up a contact and dial the call manually.

The Paging/Intercom feature allows you to use the built in speaker of your Aastra Hosted PBX phone to "broadcast" your voice to other staff.

A soft phone is a telephone that runs on your computer using a headset. It allows you to make and receive calls from any location, using your computer. Our service is compatible with popular soft phones such as X-Lite, Eyebeam, Bria, Zoiper, and Zoiper Biz.

From time to time, as a free (and fun) bonus to customers, Easy Office Phone enjoys offering seasonal or themed hold music channels. For example, we recently gave clients the option to play pleasant, instrumental versions of Christmas carols.

Traditional telephone systems only allow you to receive a limited number of calls based on how many physical telephone lines you have installed at the office. With our Hosted PBX service you can easily scale your number of lines to meet your needs.

Both our Dedicated and Shared Lines plans allow your staff to have an unlimited number of internal calls active at any time. Employees can reach each other even if they are in different physical locations without tying up any external lines.

Each employee in your organization gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.

From time to time, as a free (and fun) bonus to customers, Easy Office Phone enjoys offering seasonal or themed hold music channels. For example, we recently gave clients the option to play pleasant, instrumental versions of Christmas carols.

A voicemail notification lets one or more employees immediately know when a new voicemail has been left for them. We offer "Message Waiting" indication and also more advanced forms of notification, such as Voicemail to E-mail (see below).

Receive voicemail notification via e-mail, pager, smartphone and on your telephone (message waiting indicator). Voicemails can also be received as attachments in your e-mail box which you can listen to through your speakers.

Our Hosted PBX service includes a very powerful but user-friendly web interface that allows you to control virtually every aspect of your service online, at any time, from anywhere. Training and support materials are also available online.