Deliver the best customer experience with skills-based call routing. LiveNet Contact Center intelligently routes calls to the most appropriate agent for the fastest resolution.

Improve outbound sales customer connections. Eliminate awkward delays when greeting callers while increasing agent productivity with LiveNet’s capability for multiple, simultaneous predictive calls. Agents are connected at the first hello, paving the way to better outcomes, higher conversion rates, and increased revenues.

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

Optimize agent availability and achieve your goals with efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.

Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.

LiveNet Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.