Contact Center Solution

Enable better communication across your entire company! Increase your call center’s first contact resolution rates by providing fast answers to customers’ queries. Thanks to real-time collaboration through cloud technology across your organization, with our LiveNet’s Communicator, you can take immediate action to resolve service issues faster.

Designed with your customers and agents in mind

Deliver a customer experience that makes long lasting impressions!

Get the sales results you’ve been looking for and more!

Efficient inbound call routing

Deliver the best customer experience with skills-based call routing. LiveNet Contact Center intelligently routes calls to the most appropriate agent for the fastest resolution.

Superior outbound capabilities

Improve outbound sales customer connections. Eliminate awkward delays when greeting callers while increasing agent productivity with LiveNet’s capability for multiple, simultaneous predictive calls. Agents are connected at the first hello, paving the way to better outcomes, higher conversion rates, and increased revenues.

Omnichannel routing

Empower agents across all channels—voice and digital—with a single, intuitive agent interface. Communicate with your customers the way they want to on their device of choice and increase customer loyalty and satisfaction.

Workforce management

Optimize agent availability and achieve your goals with efficient and actionable schedules. Powerful forecasts and adherence measurements help you maximize agent availability and minimize agent downtime to reduce costs.

Quality management

Ensure you are getting the best performance from your agents with our agent-centric approach to Quality Management. Features such as call screening, agent self-evaluations, and automated feedback and workflows give your team the tools they need to provide the best possible service.

Real time analytics

LiveNet Contact Center Analytics offer a wide range of customizable, visual ways to make business-critical decisions in real time. With up-to-the-minute data accessed through easily customizable dashboards, you’ll be better equipped to address business issues in your call center as soon as they happen.

Get a Complete Office Solution

Business Internet

Get fast, predictable bandwidth with simplify network management and achieve the highest network reliablity security and support for high-bandwidth applications

Business Voice

Enjoy voice, video calling, chat, video-presence, conferencing, fax to email, email to fax and our mobile communicator app when you choose the LiveNet cloud PBX. Compare us with the rest and you will choose LiveNet everytime.

Managed Firewall

Get comprehensive, multi-layered security that safeguards your network and information assets against viruses, malware, and emerging cyber threats.